Consultative sellingConsulting

Telco saved £50 million in operational savings

1. Digital first through automation- handle the majority of contacts, with assisted channels becoming the home of the more complex queries
2. Multi-skilled & Specialist advisors working across all assisted channels, combining the use of AI and bots
3. Continuous Improvement embedded in the Operating Model, addressing people, process and technology
4. Flexible to respond to new market demands and incorporate innovation
5. New Automation and Optimisation team constantly improving the customer journey either real time or near time.