During a high severity hardware failure or critical firmware update, you need the SLA to be met and the provider to be available 24/7. Business impact is something that we help to minimise and manage for our clients.
As a preferred supplier with many corporates we have been invited to quote for warranty renewals on critical hardware. After working with many support organisations, we have extensive knowledge of third party warranty providers and work with the major providers across Europe.
After nearly 10 years of working with warranty providers, we have learnt the hard way that it’s not a simple transaction. We now have a large amount of hardware under our support across Europe from critical devices managing new vehicle deliveries and parts to mission critical switches in core networks.
Getting a competitive price and protecting the IT budget is only half the battle. The provider must be able to deliver. Our eco-system of partner companies has shown us that being able to deliver is a rare trait.
This knowledge of the hardware fix business has enabled us to get the right provider with track record, proving that they can deliver. (Ensuring that the terms are correct with FIX SLAs and not best endeavours is key. Local stock of devices is also an investment needed). Our clients have the confidence that if there is a hardware failure, we are on the case, fast.
We make sure all adds, changes and deletes are managed in an inventory for our clients and also compete against the larger competitors, year in, year out.
Let us know if this subject is on your radar at the moment. firstname.lastname@example.org